Frequently Asked Questions
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
To update your billing information, please email firstname.lastname@example.org or contact us by phone at 1-800-871-0147, and we'd be happy to assist you.
How do I cancel my recurring subscription?
To cancel your subscription, please email email@example.com or contact us by phone at 1-800-871-0147, and we'd be happy to assist you. Please note, once your membership is cancelled, your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I access Live Event recordings?
Live Event recordings are optional upgrades available for one-time purchase. The price for Live Event recordings varies and is included on the order form page you are directed to from within BusinessAdvantage TV. Once the transaction is complete, your access to the selected Live Event(s) will be enabled. If you have questions about Live Event recording access, please contact us by email at firstname.lastname@example.org or by phone at 1-800-871-0147, and we'd be happy to assist you with your upgrades.
How do I contact support?
If your question is not answered here, or if you need additional support, please contact us by email at email@example.com or by phone at 1-800-871-0147, and we'd be happy to assist you with your subscription.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.